FAQ

Below are quick answers to the most common questions about Rizz Mugs.

Q: What is Rizz Mugs?
A: Rizz Mugs is a modern, design-focused mug brand using a mix of human creativity and advanced AI tools to create bold, high-impact coffee mugs.

Q: How long does production take?
A: Production typically takes 2–5 business days because each mug is printed on-demand.

Q: How long does shipping take?
A: Most orders arrive within 1 week of purchase.
Shipping times may vary depending on location and carrier delays.

Q: Do you offer tracking?
A: Yes. Tracking information is emailed automatically once your order ships.

Q: Do you accept returns?
A: All sales are final except for damaged items, misprints, wrong items received, or lost packages.
See our Refund & Return Policy for full details.

Q: What if my order arrives damaged?
A: Contact us at support@rizzmugs.com within 7 days of delivery with photos and your order number.
We’ll replace it at no cost if the issue qualifies.

Q: Can I change my address after ordering?
A: No. Orders begin production shortly after purchase and we cannot modify shipping details once submitted.

Q: Do you ship internationally?
A: At this time, we only ship within the United States and U.S. territories.

Q: How are your mugs made?
A: All mugs are printed on-demand by trusted professional print partners to ensure consistent quality.

Q: How can I contact support?
A: You can reach us anytime at support@rizzmugs.com.